Shipping policy

SHIPPING & DELIVERY

FAST GLOBAL DELIVERY DIRECT TO YOUR DOORSTEP

We ship from multiple global warehouses to get your RC gear to you as efficiently as possible. Enjoy our upgraded logistics network with faster delivery times.


🚚 SHIPPING OPTIONS & RATES

Free Tracked Shipping

3–7 business days from dispatch

  • Order total: All Orders
  • Shipping price: Free

Priority Insured Shipping

2–5 business days from dispatch

  • Order total: Optional Upgrade
  • Shipping price: €4.95

Intl. Express Shipping

1–3 business days from dispatch

  • Shipping price: €19.95

⚙️ HOW OUR SHIPPING PROCESS WORKS

To ensure the fastest delivery, we verify your order and ship directly from our nearest international distribution center. We partner with premium local couriers to ensure your package arrives safely.

Orders are typically processed within 24 hours. We do everything we can to get your order to you as fast as possible.


⏱️ WHEN WILL I RECEIVE MY ORDER?

  • We process orders between Monday and Friday.
  • Processing time: typically 24–48 hours from the order date.
  • Orders ship immediately after processing checks are complete.

Once your order has shipped:

  • United Kingdom & Europe: approx. 3–7 business days
  • United States & International: approx. 5–9 business days

During the busy Black Friday and holiday season, we have increased our staff to ensure there are no delays in shipping your gifts.


🔥 PRIORITY PROCESSING & SHIPPING

If you select the Priority Insured Shipping option at checkout, your order gets bumped to the front of the queue.

This option also includes full Shipping Insurance, meaning if anything happens to your package in transit, we will resend it immediately without any investigation waiting time. It is highly recommended for gifts.

If you have any urgent questions, please email us at support@siaaso.com.


📦 PACKAGING INFORMATION

We take great care in packaging your items to prevent damage. If you’ve ordered multiple items, we will try to combine them into one package whenever possible.

  • All items are securely packed with protective materials.
  • Tracking numbers are provided for every single parcel.

This ensures your products arrive in perfect condition, ready to be gifted.


🛰️ TRACKING & DELIVERY GUARANTEE

All of our orders are sent with fully tracked shipping.

In the unlikely event that an order is lost during delivery, don't worry. We have a delivery guarantee:

  • We will investigate immediately.
  • We will send a replacement package free of charge if the carrier confirms the loss.

Please check your email for your tracking number after placing your order.

Order Tracking

You will receive a Shipment Confirmation email that includes:

  • The carrier’s information
  • Your personal Tracking Number
  • A direct link to track your parcel

Tracking updates may take 24 hours to appear in the system after dispatch.

If your order shows “delivered” but you didn’t receive it

Please check with neighbors or your local post office first. If you still cannot locate it, contact us at support@siaaso.com and we will assist you.


💼 CUSTOMS & NO HIDDEN FEES

We want your experience to be seamless. For orders shipped to the United Kingdom, USA, and most European Union countries, VAT and customs duties are typically pre-handled or fall under the tax-free threshold.

This means in most cases, the price you see is the final price you pay.

If you are shipping to a remote destination where special local taxes apply, these are determined by local regulations, but for our main markets, you can shop with confidence knowing there are no hidden fees.