Return and refund policy

RETURNS & REFUNDS

30-DAY RETURN POLICY DESIGNED TO KEEP YOU PROTECTED

We want every SIAASO experience to feel as smooth as a perfect drift. If something isn’t right, our 30-day return policy has your back.


📦 30-DAY RETURN WINDOW

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused
  • With tags attached (if applicable)
  • In its original packaging
  • With a receipt or proof of purchase

To start a return, please contact us at support@siaaso.com.

Returns will need to be sent to the following address:

Unit 10, 2–6 Nerang Rd, Cronulla NSW 2230, Australia

If your return is accepted, we’ll send you a return shipping label along with detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@siaaso.com.


⚠️ DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You receive the wrong item

This allows us to evaluate the issue and make it right as quickly as possible.


🚫 EXCEPTIONS & NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including (but not limited to):

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (special orders or personalized items)
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


🔁 EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


💳 REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@siaaso.com.